Time saving tip: Before you start your claim submission process, it is helpful to have all of the correct documents and information:
- Policy number & membership number: both can be found on your AXA healthcare membership card.
- A fully completed claim form: ensure that this has been stamped and signed by the treating practitioner and also signed by you.
- All invoices related to the claim together with proof of payment i.e. receipts/paid stamp.
- Any supporting documents you may have been provided with by the hospital/treating practitioner such as:
- Medical Reports
- Laboratory Test Results
- Ultrasound Reports
- Referral Letters
Please note: You must keep a copy of all originals of claims submitted on line for at least 12 months as from time to time we may request these from you.